Refund Policy

1. Credit System Overview

The Platform uses a prepaid credit system. Credits are consumed on a pay-per-use basis — 1 credit equals $0.10 USD, and new accounts receive 20 free credits ($2.00) upon registration. All purchases are processed via Razorpay. Free credits are non-refundable and non-transferable.

2. Refund Eligibility

2.1 Eligible for Refund

• Duplicate payment — charged more than once for the same credit pack (full refund of the duplicate charge, within 7 days)
• Payment processed but credits not received — full refund or credit top-up at your choice, within 14 days of payment
• Platform error — a confirmed bug caused prediction failure and credit deduction (credits restored to account, within 14 days of the incident)
• Unused credits — credits not yet consumed may be refunded minus a 5% processing fee, within 7 days of purchase

2.2 NOT Eligible for Refund

• Consumed credits — credits already used for predictions or GPU time are non-refundable
• Free promotional credits — non-refundable and non-transferable
• Model output dissatisfaction — we do not guarantee quality or fitness of model outputs
• Account termination for policy violation — remaining credits are forfeited
• Requests after 14 days — refund requests submitted more than 14 days after purchase
• Third-party service failures — outages caused by RunPod, Koyeb, or Modal beyond our control

3. How to Request a Refund

1. 1Email us at founder@in2peta.com with subject: Refund Request — [Your Account Email]
2. 2Include your registered email, date of purchase, amount paid, Razorpay payment ID or order ID, and reason for the request
3. 3Our team will review your request and respond within 3–5 business days

4. Refund Processing

Approved refunds are processed within 5–10 business days and returned to the original payment method used during purchase, in the same currency. A 5% processing fee may be deducted from refunds for unused credits. Timelines may vary depending on your bank or payment provider.

5. Credit Restoration for Platform Errors

If a confirmed platform error caused unexpected credit deductions, we will:

1. 1Investigate the incident using our internal logs
2. 2If confirmed as a platform fault, restore the consumed credits to your account within 2 business days
3. 3Notify you by email once the credits have been restored

6. Disputes

If you are unsatisfied with the outcome of a refund request:

1. 1Reply to the refund response email with additional details or evidence
2. 2Our team will escalate and review within 5 business days
3. 3If unresolved, you may exercise your rights under applicable consumer protection laws in your jurisdiction

7. Revenue-Sharing Payouts

Refunds related to revenue-sharing payouts for model owners (processed through Stripe Connect) are handled separately. If you believe a payout was incorrect, contact founder@in2peta.com with your Stripe Connect account details. We will review and reconcile within 10 business days.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated through the Platform or by email.

9. Contact Us